This is the privacy notice of Netlett. In this document, “we”, “our” or “us” refers to Netlett.
Any personal or sensitive personal data provided to or gathered by Netlett.co.uk will be controlled by Netlett Ltd (company number 11048293), whose registered office is 12 London Road, Morden, SM4 5BQ.
Personal information we may collect about you
When you interact with Netlett we sometimes receive personal information about you. For example, if you sign up to our Property Alert, order a service or submit a form you might tell us who you are, your contact details and about a query you have.
How your information will be used
If you choose to sign up to our property alerts, order a service or submit a form we will use your personal information for a number of purposes including the following:
- To process your enquiry or request
- To contact you with the contact details provided about the enquiry you have made
- To provide you with a service you have requested (e.g. to send you property details from a suitable match)
This information may also be used to improve the service provided via our website, prevent or detect fraud or abuses of our website, and to enable third parties to carry out technical, logistical or other functions on our behalf.
We will keep your information confidential and Netlett will not sell, share, transfer or rent the information collected on this site other than as disclosed in this statement. If you have signed up to receive our Property Alerts you can opt-out of receiving further emails from us at any stage by email email@example.com.
Our security systems and processes
Netlett will always comply with the requirements of the Data Protection Act 1998, including ensuring that there are appropriate technological and operational procedures in place to protect our users’ information. When you submit personal data via the website, this is protected both online and offline.
All our users’ information, not just personal data, has restricted access. Our employees must use password-protected log-in screens to gain entry to restricted information. Furthermore, all employees are kept up-to-date on our security and privacy practices. When new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Partners and links to other sites
Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites
Please be aware that Netlett is not responsible for the privacy practices or content of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Passing on information
When we obtain information from you specifically to enable you to use or buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
Knowledge of information held about you
You may at any time request a copy of the data we hold on you by sending an email to firstname.lastname@example.org, or by written notice to us.
Debit or credit cards
Netlett does not take this information either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of WorldPay or will be sent a secure WorldPay link. That page may be dressed in our “livery”, but it is not controlled by us. Our staff, contractors or developers never have access to it.
Standing orders and direct debits
When you have agreed to set up a standing order arrangement, the information you have given to us is passed on to your bank for processing according to your instructions. We do keep a copy of this.
When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank for processing according to our instructions. We do keep a copy of this.
Calling our office
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line. We may even record calls for quality and monitoring purposes to improve our services.
Sending a message to our voicemail system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.
Notices and revisions
Notice of any changes
You may opt-out of receiving information from us by email at any time by sending an email email@example.com or by written notice to us.
12 London Road