This is the privacy notice of Netlett. In this document, “we”, “our” or “us” refers to Netlett.
Any personal or sensitive personal data provided to or gathered by Netlett.co.uk will be controlled by Netlett Ltd (company number 11048293), whose registered office is 12 London Road, Morden, Surrey, SM4 5BQ. Our Data Protection Lead can be contacted at email@example.com.
For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679 the Data Controller is Netlett.
Partners and links to other sites
Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites
Please be aware that Netlett is not responsible for the privacy practices or content of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
About this website
The purpose of this website is to provide property related marketing information and other services as undertaken by Netlett.
Information we collect and process about individuals
We only store data that is relevant and essential in carrying out services provided by us. Any processing of your data is only done to provide or perform the services you have requested.
We collect and process personal information from individuals:
- Who are authorised to log in to their personal account on this website.
- Who register on this website to receive marketing material.
- Who register interest in our services
What information is collected
The information collected includes your name, telephone number and email address together with other personal information that you may provide at the time of registration.
For other services we provide, we also request information some or all of the following:
- General information about the interest or enquiry
- Proof of address
- ID and visa statuses (if applicable)
- Employment information
- Marital status
- Date of birth
- Contact information (phone number, email address,
- current/past address)
- Evidence of bank statements
- other information relevant to customer surveys, offers
How your information will be used
If you choose to sign up to our property alerts, order a service or submit a form we will use your personal information for a number of purposes including the following:
- To process your enquiry or request
- To contact you with the contact details provided about the enquiry you have made
- To provide you with a service you have requested (e.g. to send you property details from a suitable match)
This information may also be used to improve the service provided via our website, prevent or detect fraud or abuses of our website, and to enable third parties to carry out technical, logistical or other functions on our behalf.
When you provide Netlett with your personal information, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, Netlett cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you. Where you have a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Where your data is stored
The data that we collect from you via this website is stored on servers which are hosted in a secure location in Germany. We do not store or process individuals’ data outside of the European Economic Area (“EEA”).
How long we will keep your personal data
Netlett retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.
Our lawful basis for processing your personal data
When you register on this website and we collect your personal data, our lawful basis for processing your data will be our “Legitimate Interest” in providing you with property marketing information and/or services that you have requested by registering on this website.
Submitting registration information
The site registration forms require you to supply contact information: your name, telephone number, and email address. By submitting the registration information via this website, you agree that Netlett can use this information to match your property requirements and to contact you. If you register on this website, we will keep a record of that correspondence. This website also includes Contact Us forms where you specify your preferred method of contact. Whether this constitutes a registration will depend upon the further details that you provide.
Passing on information
When we obtain information from you specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person. We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.
Our partners are, but no limited to:
Key Agents (For the purpose of providing photography, floor plan and EPC services)
Total Vista (For the purpose of providing photography, floor plan and EPC services)
Tenancy Deposit Scheme (For the purpose of protecting tenant deposits)
All Agents (For the purpose of customer reviews)
Trustpilot (For the purpose of customer reviews)
Natwest (For the purpose of banking transactions)
Van Mildert (For the purpose of Tenant Referencing and Rent Guarantee services)
Microsoft (For the purpose of Office 365 and CRM Database)
Rentman (For the purpose of CRM Database)
CudaSign (For the purpose of Electronic Document Signature)
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
Debit or credit cards
Netlett does not take this information either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of WorldPay or will be sent a secure WorldPay link. That page may be dressed in our “livery”, but it is not controlled by us. Our staff, contractors or developers never have access to it.
Standing orders and direct debits
When you have agreed to set up a standing order arrangement, the information you have given to us is passed onto your bank for processing according to your instructions. We do keep a copy of this.
When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank for processing according to our instructions. We do keep a copy of this.
Calling our office
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line. We may even record calls for quality and monitoring purposes to improve our services.
Sending a message to our voicemail system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.
You have the right:
- To be informed of how your personal data is used
- To have access to information held about you
- To rectify any information we hold about you
- To restrict processing
- To erasure
- To data portability
- To object
- In relation to automated decision making and profiling.
If you believe that the personal data we hold about you is incorrect you have the right to request in writing a copy of this data, free of charge, and have it corrected, restricted or deleted. If you wish to complain about the way we handle your personal data you can contact us to have the matter investigated. If you are not satisfied with our response or you believe that we are not processing your personal data in accordance with the law you have the right to complain to the Information Commissioners Office.
Removal from list
You may remove your information from the registration list and opt out of future marketing communications from Netlett by sending an email to firstname.lastname@example.org. The subject line should contain only one word: REMOVE
What information is automatically collected when you visit this site
When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:
- Your IP address.
- The type of browser and operating system used to access our site.
- The pages you visit.
- The date and time of your visit.
We analyse our website logs to constantly improve the value of the materials available on this websit. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.
Who is the Data Controller
We are the Data Controllers if we have collected your personal data directly from you for our own purposes.
We are the Data Controllers if we have purchased your personal data from a third-party for our own purposes.
We are the Data Controllers if we have been passed your personal data from a third-party for our own purposes.
We are Joint Data Controllers if we have been passed your personal data from a third-party for a joint purpose that we both influence.
The third party are the Data Controllers if your data has been passed to us by a third party for processing under their instruction.
Your employer is the Data Controller if we have receive your personal data as part of a business to business relationship.
Sale of business
We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of Netlett or all or substantially all of its assets provided that the third party agrees with Us to adhere to the terms of Our Privacy Statement and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be given an opportunity to opt-out.
Notice of any changes
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